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Case Study - Royal Holloway University of London

Case Study – Royal Holloway University of London

Rockford Associates – University Challenge – Remote Cash Recovery

The requirement

During 2020 Further Educations establishments have faced unprecedented financial challenges due to the Covid 19 pandemic and the identification, verification and recovery of any overpaid cash is vital to cash flow, ultimate “bottom line” profitability and balance sheet.

Royal Holloway – University of London (RHUL) is no exception. Formally incorporated as Royal Holloway and Bedford New College, it is a public research university and a constituent college of the federal University of London. It has six schools, 21 academic departments and approximately 10,500 undergraduate and postgraduate students from over 100 countries. It employs around 2,300 members of staff, including 534 academic staff and 132 research staff and is ranked in the top 300 universities in the world as published by Times Higher Education World University Rankings for 2020. The Times/Sunday Times Good University Guide 2020 also shortlisted the institution for University of the Year 2020.

In March 2020 as the Covid “lockdown” befell the UK, RHUL commissioned Rockford Associates to undertake a risk free and independent review of its Accounts Payable Systems and Processes to ensure no over-payments had been made to its core suppliers and to validate internal systems were working well. Whilst many staff were furloughed and working from home, it sought a fully comprehensive review and a high degree of flexibility. The University themselves correctly identified some overpayments and required a Partner that would collect and recover those monies due whilst also undertaking the typical AP review process.

The solution

The entire end to end solution was delivered remotely. Rockford and RHUL extracted a full Six (6) years of retrospective Agresso Accounts Payable transaction data, a process made easy by Rockford providing a standard data specification which ensures there is no need for Clients to become involved with scripting or software development tasks. Data was speedily uploaded to Rockford’s secure share file site (Rockford is Cyber Essentials Certified) and Rockford produced its AP Analytics reports by running the transaction data through its bespoke data mining software “Pathfinder”. A Senior Recovery Auditor was assigned to deliver a full end to end review by conducting an analysis of Rockford’s AP Analytic reports whilst concurrently delivering a seamless statement review. The entire solution was delivered successfully with access to a Client email address and “read only” access to Finance systems with minimum disruption to the University Accounts Payable and Finance Teams.

The results

Rockford retrospectively analysed over 209,000 payables transactions from the University Agresso Finance system and identified, verified and recovered only 29 exceptions. This provided the University with a positive reassurance that 99.98% of transactions were processed correctly by invoice volume and 99.99% of transactions were processed correctly by value. In addition to the return of a five- figure cash sum this reassurance and positive validation is excellent given the University historic third party spend exceeded some £730 Million.

Rockford examined some 17,833 records from the University Supplier Master File with the University declaring 11,965 inactive and Rockford identifying a further 2,044 inactive suppliers. 78.2% of all University Suppliers responded positively to the impartial review during the challenging Covid “lockdown” demonstrating the AP review could be delivered entirely remotely and moreover a testament to the positive working relationships the University AP and Procurement teams has forged with its suppliers. The Accounts Payable Review was complimented by Rockford’s documented Findings and Recommendations Report (FAR) detailing breakdown of all recoveries, control observations with Solutions and Recommendations to minimise further future exceptions.


“It is excellent Rockford managed to conduct the entire risk-free AP Review remotely during the challenging “Covid Lockdown”and recovered a Five Figure cash sum to assist the University cash flows. Works were delivered professionally, seamlessly and moreover with minimum disruption to the AP team who were either furloughed or working from home bases. Implementing the service was straight forward using the Procurement Compliant direct award procedure of the Crown Commercial Services (CCS) Spend Analysis and Recovery Services Framework Agreement RM3820.

I would positively recommend Rockford risk free AP review services to other Further Education Establishments and any Public or Private Procurement and Finance Professionals. The service is a compelling proposition because it is entirely risk free and is invaluable to organisations/businesses who are seeking to recover monies and preserve or protect positive cash flows during challenging times.”

Daniel Barry – Daniel Barry MCIPS Chartered MInstLM – Head of Procurement

“Rockford has delivered successful reviews with other members of the University of London and it was a pleasure to replicate this success with the Royal Holloway – University of London by recovering a cash sum of Five Figures. The challenge presented during “Covid lockdown” demonstrated Rockford’s proven AP review processes stood up to full scrutiny when delivered remotely.

Rockford flexibly assisted with the recovery of some known over-payments whilst delivering its full analytical AP review service. All service was delivered entirely remotely and moreover seamlessly to all RHUL Suppliers. It was a pleasure to work with an efficient AP team and help independently validate systems and processes are working well within another prestigious Further Education establishment”

Ray Dorney, Director, Rockford Associates Limited

Find out more

To find out more and how you would benefit from an audit completed by Rockford Associates, or if you would like to see more case studies of how we have assisted other organisations please see our contact details below.


Rockford Associates Limited
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Kingsmead Business Park
High Wycombe
HP11 1LA

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