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Case Study – Bernicia

Case Study – Bernicia

Rockford Associates – Delivering on Social Value commitments

The client

Bernicia have been providing quality homes and services to people in the North East for over 50 years, earning a reputation as one of the country’s leading housing providers. Building, renting, selling and managing homes and providing specialist support services to over 60,000 customers and 14,000 properties. Providing services for single people, couples, families and older people, and care and support services for those with additional support requirements.

With plans to invest £140m in both existing and new homes across a spectrum of types and tenures. All of which makes a positive difference to people’s lives. Bernicia are unashamedly performance driven and employ confident, proud and passionate people to achieve ambitions – The Bernicia Way.

The requirement

Recognising that a Multi Year annual Accounts Payable review would identify any over-payments, deliver potential cash recoveries completely risk free as well as independently validating AP systems and processes are working well on a regular basis. Rockford Associates were identified as the best solution provider for an annual Accounts Payable review.

The solution

As part of a multi-year annual audit agreement Rockford Associates reviewed five years of data, extracting AP transaction data directly from the Sun Systems transaction data. The process was simple and straight forward as no scripting or software development was required. The data was uploaded to Rockford’s secure share file site, then processed via its bespoke data mining software “Pathfinder”.
With access to mail, systems and scanning in place Rockford’s auditor identified, verified and recovered a number of over-payments by conducting a seamless statement review whilst concurrently analysing Rockford AP Analytic reports.

The results

In total 334,000 transactions over the five-year period were analysed, 99.99% of transactions by volume and 99.99% by value were correctly processed. Of the transactions reviewed 37 over-payments were identified, resulting in a five-figure cash sum recovery.
In addition to the recoveries Bernicia welcomed Rockford’s independent validation and
positive reassurance that their internal controls and duplicate software processes were operating effectively and clearly within the parameters of a well-managed organisation




Transactions processed
correctly by invoice value




Transactions processed
correctly by invoice volume


Recommendations advised from Findings and Recommendation report

The social value

Bernicia and Rockford Associates both recognise the importance of creating a social value fund that can be used to assist local charities and good causes. This recent audit delivered a donation to an essential part of a local support network.

Rockford Case Study - County Durham Foodbank

“Durham Foodbank is a lifeline for families in need across Durham, offering emergency food and support to families in crisis. Support from companies like Rockford Associates and Bernicia is critical in allowing us to continue our important work”.

Durham Foodbank


“Regular Accounts Payable reviews by Rockford Associates deliver excellent reassurance that our systems and protocols are working effectively. In addition, it allows us to regularly support important local social causes”.

Louise Welch – Transactional Finance Manager, Bernicia

“Rockford has built a long history of working with Housing Associations, our specialist forensic review
has once again recovered monies and now in 2022 delivered real social value to a very worthwhile cause”

Ray Dorney – Director, Rockford Associates Limited

Find out more

To find out more and how you would benefit from an audit completed by Rockford Associates, or if you would like to see more case studies of how we have assisted other organisations please see our contact details below.


Rockford Associates Limited
Aston Court
Kingsmead Business Park
High Wycombe
HP11 1LA

Telephone :    07732 294810

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